Process Development and Management: towards the maturity of organizations
Evangelos Markopoulos, Javier Bilbao, Elena Christodoulou, Todor Stoilov, Tanja E. J. Vos, Charalampos Makatsoris · 2016
Abstract—The basic process principles are defined through the concept, values and theories of statistical control, which is used in many fields, regardless their type of operation. Processes development, maintenance, enhancement and management is not a formality issue for virtual organizational quality control and assurance. Process development and standardization is considered the ability to reproduce the consistent high quality levels of a service or a product with the ability to develop optimum work methods or process and equipment conditions, to codify them, to be able to translate them into effective practices, and then to create the organizational circumstances to gain long term adherence to these optimum methods and conditions. Process development and management falls into the category of unavoidable infrastructure. Leadership within organizations need to understand the true role played by processes and standards besides the consistent, predictable and probably successful organizational performance, but towards achieving via, the process, the organizational maturity needed not only to progress, but also to survive. This paper presents a comprehensive approach around the process development and management concept which troubles heavily all technology intensive organizations in their attempt to achieve consistency and manage complexity.