From Acts and Topics to Transactions and Dialogue Smoothness
Hans Dybkjær, Laila Dybkjær · 2004
Measuring transaction success and dialogue smoothness is extremely time consuming and costly when done manually and on many dialogues but is the only possibility today for spoken dialogue systems without a very clear success state.This paper investigates the possibility of automatic derivation of transaction success for task-oriented dialogues based on simple act-topic annotations.