Factors Related to Employee Perception of their Leaders' Commitment to Implement Continuous Quality Improvement
Lee Jones · Quality Management Journal · 2001
The difficult role of today's leaders in higher education is to look carefully at the critical processes of the university and define a clear vision and mission. The role employees play is significant in shaping the mission of the university. Some universities have focused their quality initiatives without the benefit of feedback and support from all levels of the academy. The purpose of this study was to investigate factors related to bow frontline employees within a large Midwestern university perceive their leaders' commitment toward implementing continuous quality improvement on the fob. Investigating these factors provides a framework for how leaders and frontline employees might come to create a shared vision for organizational outcomes. The major findings of this study suggest that leaders within higher education will have to alter the way they manage to ensure that a climate is developed that will include the knowledge and skills of all employees within the organization.