An Agent-based Framework for Distributed Organizational Memories
Ludger van Elst, Andreas Abecker, Ansgar Bernardi, Andreas Katsuya Lauer, Heiko Maus, Sven Schwarz · 2004
Typical arguments for the use of agent technology in business information systems rely on the heterogeneity of the information landscape, the physical distribution of its components, and the overall complexity of such systems. In the domain of IT support for Knowledge Management, these claims for agent systems typically also hold, but additionally are complemented by characteristics from KM information landscapes that go beyond the purely physical distribution of knowledge sources, like aspects of trust, responsibility, contextuality of knowledge, and others. In this paper, we elaborate on such requirements on IT for Knowledge Management. We present the FRODO framework for distributed organizational memories (DOM) which can be described as a meta-information system with multiple ontology-based structures and a workflow-based context representation. We exemplify the use of socially-enabled agents for balancing individual and organizational concerns in Organizational Memory Information Systems by sketching the agent societies for ontology management, workflow management, and personal information assistance.