DesignOps in an Academic Library: Reducing Barriers, Improving Efficiency, and Scaling Impact of Design and Research
Rebecca Blakiston, Yingxuan Liu, Lara Miller · Journal of Library Administration · 2021
Magnifying design value and scaling impact are challenging for small user experience and assessment teams at academic libraries. The University of Arizona’s User Experience and Assessment unit is leading three Design Operations initiatives aiming to address these challenges: a participant pool that reduces barriers for recruiting research participants; The UX Cookbook that builds expertise and efficiency; and a research repository that shares findings broadly with the organization. Together these initiatives create better workflows for improving the scale and impact of design and research.