Automated identification of insight seeking behaviours, strategies and rules: a preliminary study
Sam Hepenstal, Leishi Zhang, B. L. William Wong · Proceedings of the Human Factors and Ergonomics Society Annual Meeting · 2021
In this paper, we demonstrate how insight seeking strategies and rules can be captured from analyst interactions with a question-answer system, as they perform an investigation. We present our analysis of an interactive investigation exercise undertaken by 14 experienced intelligence analysts. We propose that our approach to model the abstract higher order cognition involved in insight seeking provides a means to design intelligent systems that can reward and optimise potential lines of inquiry, ultimately creating the environment from which insights can be derived.