Fuzzy Database and Interface to Analyze Management System Operations
Yasunori Shiono, Takaaki Goto, Toshihiro Yoshizumi, Kensei Tsuchida · 2021
Management systems, such as Information Security Management Systems (ISMS) and IT Service Management Systems (ITSMS), are typically applied to the entire organization, and such systems attempt to provide continual improvement. Efficient engagement with business operations is an issue; consequently, understanding and analyzing actual situations is required. We have been researching analysis methods using fuzzy theory, which enables imprecise expressions. By building a useful fuzzy database and realizing an analysis method for management system operations, our goal is to develop a useful tool for organizational management. In this paper, we introduce the concept of fuzzy database construction, an analysis method, and a case study related to management system operations.