Indiana University and Purdue University Remote Desktop User Assessment Study 2019
Abhinav Thota, Le Mai Weakley, Ben Fulton, Haley Dennis, Laura Huber, Scott Michael, Winona Snapp‐Childs, Julie Wernert, Alexander Younts, Stephen Lien Harrell, Daniel T. Dietz, Christopher Phillips, Zhu Xiao · IUScholarWorks (Indiana University) · 2019
The purpose of this survey is aimed at assessing current levels of usage and satisfaction, as well as research needs and methods, associated with the use of with Indiana University's Research Desktop (formerly Karst Desktop) and Purdue University's Thinlinc Remote Desktop services.Survey information will be used to improve and expand these services and aid in the decision-making processes related to resource allocation and service expansion and improvements.Survey data will also be used in individual or joint research publications and presentations, and may be used to inform user case studies.PROCEDURES FOR THE STUDY If you agree to take part in the study, you will complete an online survey in which you will not be required to provide any identifying information.You will have the option of providing your name and contact information if future contact is desired.Any future contact may be in the form of email, telephone call, video-conference, or in-person interviews and/or focus groups.Survey responses will remain confidential, and will not be associated with any identifying information.You will receive via email an initial letter of invitation, followed by up to four reminder messages.After the initial letter of invitation, only those who have not responded will receive subsequent messages.You will have the opportunity to opt out of all future communications upon receipt of the initial letter of invitation.The survey should not take more than 10 minutes to complete, with an average time for completion in the seven-to-eight-minute range.CONFIDENTIALITY Every effort will be made to keep any personal information that you inadvertently disclose, as well as institutional data used to identify population members, confidential.All survey results will