Automation of Daily Monitoring Operations of N2N Connect Berhad using Zabbix Technology
Jayvee Mae Meman, Jocelyn F. Villaverde, Noel B. Linsangan · 2021
Information and communication technology (ICT) plays an important role in a company's business and in other modern enterprises. ICT helps in organizing and automating processes, structuring load of employees within the workforce of the company, and simplifies communication with external processes. Operations is the backbone of N2N and automating the daily monitoring operations is essential and will greatly help the company is easing the workload of their Operations Engineers. This paper aimed to deploy and implement automation of daily monitoring operations of N2N Connect Berhad which monitors not only services, the uptime of their servers, databases, etc., but also sends out alert notification to the operations team when an issue or problem occurs. The results showed that the setup and deployment of Zabbix was a success and works accordingly in production environment. The results further displayed that there is no significant difference in monitoring services, servers, and applications of N2N using Zabbix Technology. Furthermore, the setup satisfied all requirements of the company before it was deployed and implemented in production.