Requirements for In-App Feedback Tools - a Mapping Study
Mher Ter-Tovmasyan, Simon André Scherr, Frank Elberzhager · Procedia Computer Science · 2021
Mobile apps are becoming increasingly important in everyone’s daily life. The success of an app is linked to high user acceptance. Therefore, it is necessary to capture users’ expectations, needs, and problems regarding an app in any situation. For this reason, we conducted a systematic mapping study to obtain an overview of the current state of the art of in-app feedback collection approaches. We analyzed 36 publications and derived requirements for in-app feedback tools. We categorized the requirements into these groups: initiation of data collection, data collection enhancements, integrated communication regarding feedback provided, and transparency.