Planning Support System For User Experience Evaluation
Bjarni Kristján Leifsson · 2018
As technology advances the challenges facing software development expands. One of those challenges is the requirement from users that software needs to be fast, clear and easy to use. Through UX evaluation feedback is gathered, which is valuable for further development of the software. The evaluations provide insight into all aspects of the software, a detailed description that provides the groundwork for fixing user problems to extend the user experience. Although research has shows that developers understand the importance of UX evaluations and its vital role in software development, it is still one of the first things to be cut out from the project plan. The stated reasons is that it is time-consuming and expensive, using valuable development time and some of the limited resources. We believe that it is possible to assist developers in conducting UX evaluations by providing them with a framework and a tool that utilizes the most important factors that affect evaluation planning. The tool provides a questionnaire based on said factors, to reduce time, cost and manage complexity. For this project we compared and analyzed four different frameworks that support developers in planning UX evaluations (UXE). For doing that we identify similarities and differences of the frameworks. We conclude what factors need to be considered when planning UX evaluation and suggest a framework including these factors. We identified 26 such factors which were used to create and implement the UXE framework and 52 questions that generate a plan for UX evaluations. There is no planning support system (PSS) that helps developers to plan UX evaluations. In this project we make a prototype, the UXE PSS based on the UXE framework, to help developers to plan UX evaluations. Preliminary evaluations on the UXE PSS show that UXE framework can help with planning, broaden the understanding of what is needed for evaluation, reduce time, cost, and manage the complexity of the process. Furthermore, we conclude that further research is required that includes more testing, and we believe this work provides a basis for that.; Askoranirnar sem hugbunaðarþroun stendur frammi fyrir þroast samhliða taeknilegri þroun. Ein slik askorun er su krafa, sem er logð er fram af notendum hugbunaðar, að hann se hraður, auðskiljanlegur og auðveldur i notkun. Ein aðferð til að fa fullvissu um að krofum notenda se maett er að framkvaema profanir a notendaupplifun (UX) (e. User Experience evaluation). Slikar profanir faera innsýni a alla þaetti hugbunaðarins i formi ýtarlegra lýsinga sem faera grundvoll fyrir þvi að laga megi vandamal sem notendur upplifa, framlengja notagildi hugbunaðarins og auka jakvaeða upplifun notandans a hugbunaðinum. Þratt fyrir að rannsoknir hafi sýnt fram a að forritarar gera ser grein fyrir mikilvaegi notendaprofana og hlutverki þess i hugbunaðarþroun þa eru þetta það fyrsta sem þeir fjarlaega ur verkaaetlunum sinum. Astaeðurnar sem gefnar eru fyrir þvi eru að profanir er of timafrekar og kostnaðarsamar, það tekur of mikinn tima fra hugbunaðarþroun og…