TeaCat System: Technical Report
Krunoslav Bubanj · NORMA · 2021
TeaCat System aims to provide a solution for any company that seeks to unify the standard client relation management system and a ticketing system. The idea is to combine both of them into one single entity where most of the repetitive daily time-consuming tasks will be automated. Not only that, but also to allow its users some creative freedoms when it comes to setting up their dashboards, setting up various departments and setting up various user permissions, hence dictating who can see what within the system. This type of feature is especially important these days as the GDPR and DPA laws are mandating absolute compliance for each company dealing with the data from their customer base.