PENERAPAN E-CRM PENJUALAN SEPEDA MOTOR BEKAS (STUDI KASUS : SHOWROOM YUDI SERVICE)
Mariani Mariani · 2020
ABSTRACT IMPLEMENTATION OF E-CRM FOR USED MOTORCYCLE SALES (Case Study: Yudi Service Showroom) By: Mariani (16.22.0161) Motorbikes are a means of transportation which is currently a secondary necessity for the community, especially the middle and lower middle class. The increasing number of choices and demands of many people choose to buy used motorbikes but with high quality and quality. The Showroom Service sells various brands of used motorbikes, with guaranteed quality and quality. Today many technologies are created with the rapid development of technological science. To face competition in the business competition, Yudi service showroom must be able to attract the hearts of customers and make it easier for customers. E-CRM (Electronic - Customer Relationship Management) itself functions to make it easier for customers with the showroom if there are problems or complaints on the products being sold. CRM is here to pamper customers and provide the best service for Yudi service showroom customers. Keywords:Customer Relationship Management (CRM), Customers, Yudi Service Showroom, PHP, MysQL