Application of Queuing Model in Library Service
Xia Lyu, Fang Xiao, Xin Fan · Procedia Computer Science · 2021
Determining the number of service facilities to be purchased or allocated, in order to relieve the contradiction between reader waiting time and effective use of facilities, has always been a hot topic of research. As a service organization, there are various types of service facilities in library, such as access control system, self-service loan and return system, information desk, and even books can be used as service facilities in a broad sense. In this paper, we attempt to apply a queuing model to determine the library resource allocation based on the quality of reader service. In the model, the quantitative measurement of library resource allocation can be determined through the birth and death process of the number of readers. The initial model was improved by using to determine the number of access control channels in our library, thus promoting the effective allocation of library facilities.