TSAR-based Expert Recommendation Mechanism for Community Question Answering
Jian Song, Xiaolong Xu, Xinheng Wang · 2021
Community Question Answering (CQA) provides a platform to share knowledge for users. With the increasing number of users and questions, askers have to wait a long time for an answer with high quality while responders may not be interested in assigned questions. Current methods usually try to address this issue based on text or link analysis. However, most of them suffer from delayed answers or low coverage of best answer. In this paper, we design a novel expert recommendation mechanism by incorporating the deep structured semantic model (DSSM) [20] with our proposed graph-based algorithm, a topic sensitive answerer rank algorithm (TSAR). In the process of constructing transition probability matrix, we not only take into account both the number of questions answered by the user and question difficulty, but also consider the user's average response time for providing the answer. The experiments carried out on Yahoo! Answers and Stack Overflow datasets demonstrate that the proposed mechanism outperforms the current typical algorithms [9] on multiple metrics and achieves the best answer coverages, which are 61.5% and 53.8%, respectively.