Auto-tagging of Short Conversational Sentences using Transformer Methods
Davut Emre Tasar, Şükrü Ozan, Umut Özdil, Murat Akça, Oğuzhan Ölmez, Semih Gülüm, Seçilay Kutal, Ceren Belhan · 2021 Innovations in Intelligent Systems and Applications Conference (ASYU) · 2021
The problem of categorizing short speech sentences according to their semantic features with high accuracy is a subject in natural language processing. In this study, a data set created with samples classified in 46 different categories was used. Examples consist of sentences taken from chat conversations between a company's customer representatives and the company's website visitors. The purpose is to automatically tag questions and requests from visitors in the most accurate way for 46 predetermined categories for use in a chat application to generate meaningful answers to the questions asked by the visitors. For this, different BERT models and one GPT-2 model, pre-trained in Turkish, were preferred. The classification performances of the relevant models were analyzed in detail and reported.