Building blocks of a task-oriented dialogue system in the healthcare domain
Heereen Shim, Dietwig Lowet, Stijn Luca, Bart Vanrumste · 2021
There has been significant progress in dialogue systems research.However, dialogue systems research in the healthcare domain is still in its infancy.In this paper, we analyse recent studies and outline three building blocks of a taskoriented dialogue system in the healthcare domain: i) privacy-preserving data collection; ii) medical knowledge-grounded dialogue management; and iii) human-centric evaluations.To this end, we propose a framework for developing a dialogue system and show preliminary results of simulated dialogue data generation by utilising expert knowledge and crowdsourcing.