Using Context and Data to Create Smarter Conversations
Ann Thymé-Gobbel, Charles Jankowski · Apress eBooks · 2021
Context refers to all the knowledge, perception, language, and environment that affect the exact interpretation of an utterance and conversation. To understand context, think of a simple request you’d make of someone—maybe “Open the window upstairs” or “Turn down the volume” or “What time do we need to leave?” What assumptions do you make when saying this? How does your wording change depending on who you’re talking to, their current location as well as your own, how well they know you and the topic, who else is nearby, what they’re doing, and what else is happening around you? How might the response differ depending on the assumptions you make?