An Emotional Comfort Framework for Improving User Satisfaction in E-Commerce Customer Service Chatbots
Shuangyong Song, Chao Wang, Haiqing Chen, Huan Chen · 2021
Shuangyong Song, Chao Wang, Haiqing Chen, Huan Chen. Proceedings of the 2021 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies: Industry Papers. 2021.