A Review of the Implementation of Quality Function Deployment in Various Service Areas
Vaishnavi R. Holey · International Journal of Innovations in Engineering and Science · 2021
Quality Function Deployment (QFD) is a define as a quality tool or product or service that helps to convert the voice of customer (VoC) to the new product or service that truly satisfied the customer's needs.It will be reviewed in order to understand how it works and highlight its strengths and weaknesses and to discuss its practical applications.It will be defined and explained by means of an example and a number of benefits and implementation problems will be revealed.It helps to understand the importance that customers what exactly want or to attach their various expectations.It is a challenge to understand what the customers exactly want.It's an approach of multi-functionalvarious stakeholders in the design process come together from the project's inception to concurrently plan, design and produce a service.In this paper the various areas of QFD are studied and this paper provides the general overview of QFD methodology and approach to product or service development and hence promotes QFD future development.