Using AHP to Priorize Process Change Requests in Software Process Improvement
M. Ipininder, Shib Kumar Kanungo · ISAHP proceedings · 2001
We present a AHP based technique to grade and aggregate the processes and the projects in an organization.In particular, we present the application of group AHP to the problem of choosing process change requests (PCRs) in a software process improvement (SPI) program at IBM Global Services 2 .In such situations, it is crucial to ensure that all PCRs are taken and evaluated in a transparent and contextually relevant manner.In order to include diverse opinions and constituencies, the group-based approach is most appropriate.However, there are numerous variants that can be applied to such situations for group decision-making.In order to implement the option chosen by IBM we developed a Java-based system.An analysis of the process and the system is presented with implications for future development and refinement.