Evaluating the Performance and Quality of Web Services in Electronic Marketplace.
Anupam Kumar Nath, Rahul Singh · Journal of the Association for Information Systems · 2009
We assert that an effective performance measure of web service should include both technical and business aspects and consider a web service as a business service delivered through various channels. In this research, we integrate technical measures of service performance with established measures for evaluating service quality in a business. This integrated view of web service performance is lacking in extant knowledge and is critically needed to evaluate the overall quality and performance of business environment where information services are delivered through web services.