MUNICIPAL CORPORATION COMPLAINT MANAGEMENT SYSTEM USING WEB APPLICATION
P Priyadharshini, K Suvetha, R Vanisri, R Vaishnavi · Journal of Emerging Technologies and Innovative Research · 2021
This project is mainly based on the domain (Web Application Development). The common people under the jurisdication of municipal corporation have to deliver their grievances about day to day problem in their ward. In India we don’t have any direct communication between the government and public in an efficient way for solving the problems. A web application is proposed to overcome their problem by delivering the grievances to the government. It will provide a common man to deliver his complaints and problems to municipal authority as well as let the municipal authorities to address the problem in a short period of time. It act as interface to register one’s complained and follow it up and also it provides a complaint module which helps clicking up a picture of any problem that people are facing and upload its image, text information and location along with the complaint. In addition to that it also includes the online discussion forums and feedback forms which will help them to communicate well with the government and then how effectively the funds are utilized for the development purpose can be known by Public.