Limitations of Existing Chatbot with Analytical Survey to Enhance the Functionality Using Emerging Technology
Helly Yogeshkumar Raval · SSRN Electronic Journal · 2020
A chatbot is an artificial intelligence computer program which performs communication using audio and video system. A person can ask any questions and chatbot will answer accordingly. Nowadays a chatbot is highly popular and takes speed as a computer communication application. Chatbot system is in trend so, it is being used on many websites. With the chatbot, one doesn’t have to wait to talk to the customer helpline, they don’t even have to search for shopping through websites. A chatbot is used in many areas like order food, product suggestions, customer support, weather, personal finance assistance, scheduled a meeting, search and track flights, send money, and many more. With many advantages of a chatbot, there are some limitations where chatbot fails to answer, It lacks flow sometimes, it often fails to resolve the primary issues, It is not understanding the local language of the user, If there is some spelling mistake or some slang is used it will not give the proper answer. The main aim of this research is to find solutions to the problems mentioned and to find a better way to the problems that can be solved and the user can use the chatbot flawlessly and smoothly. The chatbot should be efficient, accurate, and quick so the users attract to the chatbot.