Chatbot Application in Laboratory Equipment Management and e-assistant
Shih‐Hsiung Lin, Ray-Shine Run, Jun-Yuan Yan · 2020
For most of school employee usually meet a difficult task about manage a lot of equipment. For instance, recording their status, malfunction and repair history. The purpose of this study was to design a small chatbot system to help these people works easily. Due to technological advances in communication and Artificial Intelligence, user not only can access the chatbot service in everywhere but for Natural Language Understanding helps, chatbot can handle complex requests through simple natural language in Chinese. Compare with the traditional management approach, that was full of paper work and reaction against with malfunction condition inefficient, Database can help to collect and track their status. By review the older equipment records, researchers found those cause of the malfunction and repair steps for those same type of equipment were similarly. It also can be found by analyzed the database of this system. Hence, the system not only shows and records the equipment usages status but also provides a quickly and flexible troubleshooting according to analyzed their malfunction and repair history. We also planned to open source this system's architecture to help those people who needs to process the objects status such as books in Library, the equipment status and products quality in manufactory processing.