User Experience Design for Disaster Management Mobile Application using Design Thinking Approach
Grace Lorraine Intal, Delia B. Senoro, Thelma Domingo Palaoag · 2020
One of the main challenges during a disaster is the dissemination of risk information. The problem of lack of knowledge and awareness in disaster preparedness is also evident as some people are unaware of the damages that disasters can inflict on them The use of the mobile application is one of the considerations that may resolve these issues. This study aims to determine the user experience de- sign of a mobile application intended for household, barangay, and municipal users to improve the disaster management system in the province of Marinduque. The Design Thinking methodology includes five phases namely, Empathy, Define, Ideate, Prototype, and Test, and was used to determine the current situation or experiences, problems and issues, and possible solutions to their concerns. The Design Thinking workshop which was facilitated to thirty participants determined the functionalities that users required based on their needs and these are Announcements, Safety Guidelines, Evacuation Information, Request for Aid, Incident Reporting, Rescue Monitoring, Household Information, and Risk Index and Facilities Maps. Prototype design for these functionalities was created and presented to the users to validate their requirements and needs. The results show the relevant importance of these features to the users before, during, and after calamities.