Mining social media opinion on online distance learning issues during and after movement control order (MCO) in Malaysia using topic modeling approach
Noor Afni Deraman, Alya Geogiana Buja, Siti Daleela Mohd Wahid, Mohd Ali Mohd Isa · International Journal of Advanced Technology and Engineering Exploration · 2021
The Covid-19 pandemic surprised the whole world and transformed the way of life to a new standard.The first phase of covid-19 in Malaysia began on 25th January 2020 with the confirmation of the first three cases.The whole situation is under control until the second wave of the covid-19 hit Malaysia in March 2020.COVID-19 pandemic leads to the implementation of Movement Control Orders (MCO) and the immediate suspension of civic and commercial operations involving all parties and sectors.The effect is also being felt by universities that are the driving force in Malaysia.In response to the MCO implementation, Malaysia's Ministry of Higher Education (MoHE) has requested all universities to adopt online learning or Open & Distance Learning (ODL) to ensure that students can continue learning throughout the running semester.*Author for correspondence Online learning is not new in Malaysia, as it has long been recognized as e-learning, blended learning, and a Massive Open Online Course (MOOCs).Before Covid-19, online learning implementation was flexible with at least 50% face-to-face learning and 50% online learning.Online learning also uses application-specific e-learning tools developed by the university itself, such as the Learning Management System (LMS) and other supportive systems by thirdparty applications such as Google Classroom, Kahoot, Padlet, and Moodle [1].In line with technological advances, communication between lecturers and students has also changed where instant messaging platforms such as WhatsApp and Telegram have become a quicker and more efficient area of information delivery.Supporting this additional approach and face-to-face meeting with lecturers would allow students to better understand the topic with additional resources to improve their understanding.However, online learning challenges are things that lecturers and students need to face Research