Choosing a Chatbot Development Tool

Sara Pérez-Soler, Sandra Juárez-Puerta, Esther Guerra, Juan D. Lara · IEEE Software · 2021

Chatbots are programs that supply services to users via conversation in natural language, acting as virtual assistants within social networks or web applications. Here, we review the most representative chatbot development tools with a focus on technical and managerial aspects.

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