On the Common and Different Expectations on Robot Service in Restaurant between Customers and Employees
Min Kim, Minjung Park, Juhyun Kim, Yong-Seoup Kwon, Dong-Seop Sohn, Heeyoon Yoon, Kap-Ho Seo · 2021
Recently, the restaurant industry attempts to introduce service robot for efficient management. We conducted a survey research to investigate the expectations of restaurant robot service between customers and employees. It was found that customers and the employees share many common expectations depending on service elements that the restaurant industry usually adopts. Our results suggest that personalized service is important for the customer-oriented robot service in restaurant.