Implementation of Natural Language Processing in Seller-bot for SMEs
Sutadi Triputra, Firas Atqiya · Journal of Physics Conference Series · 2021
Abstract SMEs as one of main income for Indonesia make an important part in Indonesia industry. With more than 64% contribution and bring 92% opportunity to labor, SMEs become vital in Indonesia. But in the other hand, SMEs with their limitation of resource made most of them concentrate in the production phase and give a tiny concern in marketing and sales. Bases on this issue, researcher will develop a seller-bot with natural language processing algorithm in it. It will embed in Facebook Messenger which found that seller-bot could help SMEs doing their business with automate their business especially in marketing process. In the other hand, SMEs still using eCommerce platform such as shoppee, bukalapak and other so it is more difficult to integrate that platform with seller bot in messenger. It will be easier if the customer has their own website and have full control of the application so in the process integration from the messenger to their apps, the seller-bot can break more limitation and fit with the SMEs needs.