Development of a framework for UX KPIs in Industry - a case study
Tina Øvad, Kashmiri Stec, Lars Bo Larsen, Lucca Julie Nellemann, Jędrzej Jacek Czapla · 2020
This work addresses the needs companies face when assessing and tracking the UX quality of their products, which is necessary to ensure that the desired level of quality is met, clarify potential areas of improvement, and compare competitor products via benchmarking.