Software Engineering Quality to Enhance the Customer Satisfaction Level of the Organization
Giriraj Kiradoo · SSRN Electronic Journal · 2019
Quality is partly about the number defects delivered in a piece of software and partly about how the stakeholders and customers experience the software. Experience is typically measured as customer satisfaction. Customer satisfaction is a measure of how products and services supplied by a company meet or surpass customer expectations. Customer satisfaction is impacted by all three aspects of software quality: functional, structural and process.