The Development of Information System Security Operation Centre (SOC): Case Study of Auto Repair Company
Muharman Lubis, Chandra Wardana, Adityas Widjajarto · 2020
Auto repair is a series of activities that engage in the field of body repair and painting services of car and motorcycle. The ultimate goal is to provide the best service and quality standards to customers by running the proper response processes, which lead the increased customer satisfaction to be achieved. Importantly, every company required the security system and mechanism to maintain the existing system as an effort to protect and overcome problems related to data privacy, transactions and communication. This study explores the problem and challenges faced by the respected company to generate an access control matrix for logical and physical assets as well as service operation procedure. The focus primarily in the development of Security Operation Center (SOC) as the front gate of the company to offer various services to the customers. SOC is a key enabler for operators who aspire to differentiate themselves based on customer experience and demand. A successful SOC application can help operators to reduce the pressure and improve operational efficiency.