User experience delight from the designer’s perspective
Omar Sosa-Tzec · Avances en Interacción Humano-Computadora · 2018
UX designers acknowledge delight as a relevant element of the user experience. This paper investigates how these professionals talk about delight and demonstrates the existence of two viewpoints of delight used in professional practice. The paper introduces a third, unified perspective to serve as the basis of an HCI research agenda that can support UX design practice concerning the notion of delight.