Impact of Perceived Quality on The Intention of Upgrading Smart Factory
Jong-Lak Kim, Kunwoo Yoo · The Journal of Internet Electronic Commerce Resarch · 2020
This study looked at manufacturers that have completed the deployment of smart factory systems and examined the perceived ease, perceived usefulness, and impact on the intention of upgrading their current smart factory systems (solution quality, customization, maintenance, education, etc.). Furthermore, the study looked at the difference in the influence between pathways between those that highly value smart factory systems and those that do not, namely, control over the adoption effects. Furthermore, the study investigated the difference in the impact of pathways between those who highly perceived introduce effect to smart factory systems and those who do not. The results have shown that among perceived quality of smart factory, maintenance and education have a positive effect on perceived ease. Second, solution quality and customization have been shown to have a positive effect on perceived usefulness. Third, the perceived ease and usefulness of smart factories have been shown to have a positive influence on the intention of upgrading. Fourth, the impact of the solution quality on perceived usefulness was greater in the group that evaluated the introduction effect to be high compared to the group that evaluated it to be low. Fifth, the influence of perceived ease on perceived usefulness was greater in the group that assessed that the introduction effect was low compared to the group that evaluated it to be high. Sixth, the impact of perceived ease on the intention of upgrading was greater in the group that assessed that the introduction effect was high compared to the group that evaluated it to be low. Seventh, the impact of perceived usefulness on the intention of upgrading was greater in the group that assessed that the introduction effect was low compared to the group that evaluated it to be high. Finally, based on the analysis results, this study proposed implications and future research directions.