Utilization of Big Data Analysis as a Supporting System of Therapy Treatment for URI (Upper Respiratory Tract Infection) Patients
Novita Nuraini, Sustin Farlinda, Rossalina Adi Wijayanti, Fitriana Putri · 2021
The provision of medical record files at Pesantren Public Health Center 2 Kediri exceed the maximum time limit of 10 minutes.This condition causes a longer patient waiting time, medical service process will be hampered, and reduce the quality of health service facilities.The purpose of this study was to analyze the factors that cause delays in providing medical record documents at Pesantren II Kediri Health Center and prioritizing the causes of problems with the Multiple Criteria Utility Assessment method.This research was qualitative, data was collected through observation and interviews with 4 informants.The results showed that there were no awards and punishment for officers, malfunction tracer, officers education not a medical record, officers never conduct training or workshops, officers perception that Standard Operating Procedure cannot be applied.Based on Multiple Criteria Utility Assessment method, the highest cause of delay in provision of medical record files was the malfunctioning of tracer.Conclusion: The results suggest redesigning tracers and socializing the use of tracers, training for medical records officers, and routine evaluation for provisioning medical record file. Keywords-medical record,