Transforming Digital Employee Experience with Artificial Intelligence
Serap Zel, Elif A. Kongar · 2020
Employee expectations are changing significantly due to the increased digitalization and remote work in the last couple of years. This study emphasizes the growing role of Artificial Intelligence (AI) in Human Resources (HR) to design enhanced digital employee experience. A set of popular AI applications such as chatbots and virtual assistants in recruitment, career development, and employee engagement are provided along with their definitions. Considerations regarding their organizational implementation, including related concerns and potential benefits, are listed.