Analyzing and Implementing a System For Reporting, Follow Up and Resolving of Complaints
Angham Al Abbas, Khadeeja Alzayer, Alreem Alkhaldi, Mutasem K. Alsmadi, Muneerah Alshabanah, Daniah Alrajhi, Ibrahim Almarashdeh, Mohammed Fahed Tayfour · SSRN Electronic Journal · 2019
In every aspect of life either it is personal or professional we use internet. It makes life easier, and overcomes unsatisfactory and unacceptable services or issues on various fields. We can use online complaint management system which is considered as an essential part of quality services. Complaints and compliments are valuable sources of information that organizations can use it to improve program delivery and service. “A web system for reporting, follow-up and resolving of complaints” is a web application analyzed and developed for managing various complaints in any place such as universities, hospitals shopping centers, damaged roads, unwanted load Shedding or sewerage problem... etc. This work aims to make complaints easier to be reported, coordinated, monitored, tracked and resolved, and to provide governments with effective tool to keep records of complaint data, to use them for identifying problem areas and to improve services. The proposed work was designed and implemented using the Unified Modeling Language (UML), Microsoft Access 2010 and Visual Studio-ASP.NET programming language.