- Interactive Voice Response Systems
Jane Laino · 2002
Interactive Voice Response (IVR) refers to the use of a touchtone telephone to request information from a computer database. The touch-tone signals (sounds) are converted to digital signals understood by the computer. In turn, the digital signals coming back from the computer are converted into a voice that speaks the requested information. The idea is to eliminate the need for a live person to give out information. A well-designed IVR en ables you to reach a live person if you need one.