Insights into the interrelationship between the design process and user practice: a case study on user engagement in a platform for professional learning
Martin Tomitsch, Anna L. Janssen, Jen Scott Curwood, Kate Eileen Thomson · Enterprise Information Systems · 2020
This article reports on a study of an online system for supporting professional learning within higher education. The system was developed through an iterative user-centred design process to ensure that it supported the needs of academics. Results indicated there were a number of practice-related factors that emerged from within the user’s environment that triggered micro challenges at the user level and macro challenges at the organisational level. The article offers two considerations for capturing practice-related barriers in complex environments. These considerations are: engaging a multidisciplinary team and designing online tools to be flexible to respond to complex environmental factors.