Practices to Enable Service Support
Abhinav Krishna Kaiser · Apress eBooks · 2020
A service is essentially conceived, designed, built, and supported throughout its life cycle. Throughout the life cycle, two things happen: the services are supported, which necessarily means that services keep going as they should; and if anything breaks, then a break fix is applied. Then there are several changes that happen during its lifetime. Smaller modifications to a service are done on an ad hoc basis on the back of change management. Major changes undergo a continual improvement cycle. While all these activities are visible to stakeholders and highlight various achievements, there are silent players in the game that make it happen. These are the enablers that buttress the service support practices.