Beneficial Non-Compliance with Inadequate Information Systems.
Robert M. Davison, Louie H.M. Wong, Carol Xiaojuan Ou, Mahendrawathi ER, Xiayu S. Chen, Ina Kayser, Pattarawan Prasarnphanich · CityU Scholars · 2020
Organisational employees who are inadequately supported by corporate information systems nevertheless need to complete work satisfactorily. We hypothesise that the inadequacy of corporate information systems will influence employees to create workarounds that are non-compliant with respect to organisational policy requirements yet are nevertheless beneficial. We motivate and outline the theoretical basis for such beneficial but non-compliant work. We develop a moderated-mediated theoretical model that links inadequate information systems to employee workaround behaviour and explain how we will test it. We expect to present initial validating data during the conference.