How did Korea use technologies to manage the COVID-19 crisis? A country report
Taewoo Nam · International Review of Public Administration · 2020
This paper discusses how Korea has used technologies to respond to COVID-19. It introduces major ICT-enabled efforts for managing this infectious disease-driven crisis in four stages: screening and diagnosis (smart quarantine information system, international traveler information system, and self-health check app for entrants under special entry procedures), epidemiological investigation (epidemiological investigation system and global epidemic prevention platform for digital tracing), patient and contact management (self-quarantine safety protection app, patient management information system, and AI-based automatic counseling), and prevention (micropage, Coronamap, Coronaita, and chatbot). The Korean government’s open government principle and proactive transition toward digital transformation has led to successful control of the COVID-19 crisis.