The World is Not Binary: Learning to Rank with Grayscale Data for Dialogue Response Selection
Zibo Lin, Deng Cai, Yan Wang, Xiaojiang Liu, Hai-Tao Zheng, Shuming Shi · 2020
Response selection plays a vital role in building retrieval-based conversation systems.Despite that response selection is naturally a learning-to-rank problem, most prior works take a point-wise view and train binary classifiers for this task: each response candidate is labeled either relevant (one) or irrelevant (zero).On the one hand, this formalization can be sub-optimal due to its ignorance of the diversity of response quality.On the other hand, annotating grayscale data for learning-to-rank can be prohibitively expensive and challenging.In this work, we show that grayscale data can be automatically constructed without human effort.Our method employs off-the-shelf response retrieval models and response generation models as automatic grayscale data generators.With the constructed grayscale data, we propose multi-level ranking objectives for training, which can (1) teach a matching model to capture more fine-grained context-response relevance difference and (2) reduce the traintest discrepancy in terms of distractor strength.Our method is simple, effective, and universal.Experiments on three benchmark datasets and four state-of-the-art matching models show that the proposed approach brings significant and consistent performance improvements.