A quality of experience evaluation of augmented reality for procedure assistance and training in Industry 4.0
Eoghan Hynes, Ronan Flynn, Niall Murray · Research@THEA · 2020
Augmented Reality ( is a technology that superimposes computer generated images over the user’s real world view AR is a key technology to increase worker utility in Industry 4 0 in two ways training for repeatable procedures, and assistance for frequently changing procedures Crucial to the success of AR for these roles is good user Quality of Experience ( QoE is a measure of application, service or system performance It considers how well these technologies fulfill both pragmatic and hedonic needs and expectations of the user This is measured in terms of the user’s degree of delight or annoyance with the technology Delight and annoyance are emotions Emotions change in response to stimuli (i e the technology), manifesting as changes in physiology and thought patterns These changes are measurable using sensors and questionnaires Although the individual human experience is subjective, it is underpinned by this common physiological mechanism However, it is influenced by personality, context, technical, social and psychological factors