Nalytics: Natural Speech and Text Analytics
Ander González-Docasal, Naiara Pérez, Aitor Álvarez, Manex Serras, Laura García-Sardiña, Haritz Arzelus, Aitor García Pablos, Montse Cuadros, Paz Delgado, Ane Lazpiur, Blanca Romero · LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Científicas) · 2020
Call centres have long demanded technology for analysing the data they manage. In this context, we present Nalytics, a platform that integrates Speech and Text Analytics in Spanish in a modular design, and capable of customising its models to the users' demands.