Conversational Document Prediction to Assist Customer Care Agents
Jatin Ganhotra, Haggai Roitman, Doron L. Cohen, Nathaniel Mills, Chulaka Gunasekara, Yosi Mass, Sachindra Joshi, Luis Lastras, David Konopnicki · 2020
Jatin Ganhotra, Haggai Roitman, Doron Cohen, Nathaniel Mills, Chulaka Gunasekara, Yosi Mass, Sachindra Joshi, Luis Lastras, David Konopnicki. Proceedings of the 2020 Conference on Empirical Methods in Natural Language Processing (EMNLP). 2020.