Chatbots & Its Techniques using AI: A Review
Santosh K. Maher · International Journal for Research in Applied Science and Engineering Technology · 2020
The next major feature of the age of conversational services is chatbots in the new era of technology.A Chatbot framework is a software program that uses natural language to communi-cate with users.Chatbots is a virtual entity that can effectively explore the use of digital textual competencies with any hu-man being.Recently, their growth as a medium of conversa-tion between people and computers has taken a great step for-ward.The aim of the chatbot framework for machine learn-ing and artificial intelligence is to simulate a human conver-sation, maybe through text or speech.Natural Language Processing understands one or more human languages through chatbot software.To simulate informal chat communication, the chatbot structure combines a language model and compu-tational algorithms covering enormous natural language pro-cessing techniques.This paper discusses other applications that may be useful for chatbots, such as a computer conversa-tion system, virtual agent, dialogue system, retrieval of infor-mation, industry, telecommunications, banking, health, cus-tomer call centers, and e-commerce.It also offers an overview of cloud-based chatbots technology along with the program-ming of chatbots and programming problems in the chatbot's present and future periods.