Development of an AI Chatbot to Support Admissions and Career Guidance for Universities
Le Hoanh Su, Dang Huy Truong, Thi-Yen-Linh Tran, Thi-Duyen-Ngoc Nguyen, Bao-Tuyen Ly, Ha-Phuong-Truc Nguyen · IJEMR · 2020
Background/Objectives: The thesis "Building AI Chatbot to support admissions and career guidance for universities" has been explored, analyzed and understood the difficulties, shortcomings and problems arising in career counseling, enrollment support.Methods/Statistical analysis: Building a chatbot is a perfect solution.A chatbot can be available 24/7 for 365 days.Chatbot also receives and processes requests of students / parents automatically and quickly and uniformly in replying content, especially optimized in repetitive scenarios.Findings: Thus we decided to do research to understand this situation.Then creating a dataset supports vocational guidance and advising education enrollment activities.We also design and integrate chatbot into the school system to support the admissions counseling process.Improvements/Applications: Besides, the thesis has successfully built a structured dataset about enrollment orientation and apply of natural language processing, machine learning to build identification models.The thesis will contribute to overcome and improve the performance of university admissions consulting.