Valuing Expertise During the Pandemic
Sweta Baniya, Liza Potts · Journal of Business and Technical Communication · 2020
This article addresses how social media platforms can better highlight expert voices through design choices. Misinformation, after all, has exploded during the Covid-19 pandemic, and platforms have struggled to address the issue. The authors examine this critical gap in validation mechanisms in the current social media platforms and suggest possible solutions for this urgent problem with third-party partnerships.